First problem with the Venue

1095 Views 8 Replies 4 Participants Last post by OhOh, 2 mo ago

106DeltaDart

Discussion Starter · 2 mo ago

My wife came home tonight and said the screen was black for her 10 minute drive home. When she put it in reverse the rear camera would not work. I removed the key and the screen started working again but when I put it in reverse it would work but when I put it in Drive the rear camera would not turn off until I pushed the Radio Button.

I now remember when I test drove another Venue it would do this about half the time. I looked into the rear camera settings and didn't find anything. I also question why the screen went totally black at first. If it did it once you know it will do it again. Any ideas? Thanks!

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106DeltaDart

Discussion Starter · #2 · 2 mo ago

Well I just found out that the rear view camera will turn off once you are going 6mph forward. Both my wife and I said we never noticed that before in the almost 4 weeks of owning the Venue. Also I thought for sure you could change a setting that would disable this feature but I can't find one. Also did some searching on this forum and the screen going dark is a problem with a few Hyundai models.

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justin1138

· #3 · 2 mo ago

I could've sworn I saw settings in the UI to keep the rearview camera on all the time or turn it off. Unless an OTA update changed it? I keep mine off while driving -- only on while backing.

And yes I have the intermittent blank screen. I keep forgetting to tell the dealer at oil changes since it only happens like 1/500th of driving time.

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imaddicted2u

· #4 · 2 mo ago

Sorry you are having problems with the infotainment unit. Should report it to the dealer.
There is a setting for the rear view camera. You may have changed it inadvertently

Software Update (220927)

I updated my 2022 Venue SEL with the September 2022 update. It took around 30 minutes. The instruction was to keep the engine running during the update but I just turned the ignition switch to ON without running the engine. It completed the update without a problem. There was not much that...

www.venuedrivers.com

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106DeltaDart

Discussion Starter · #5 · 2 mo ago

Many Thanks. Will check it out when the wife gets home. I hope the black screen is not going to be a problem.

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OhOh

· #6 · 2 mo ago

I have had this since an update early 2022. I just stop, put it into Park, and then after 3 seconds into Drive and it works as it should. I couldn't be bothered with the dealer as it "never happens to them".

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106DeltaDart

Discussion Starter · #7 · 2 mo ago

imaddicted2u said:
Sorry you are having problems with the infotainment unit. Should report it to the dealer.
There is a setting for the rear view camera. You may have changed it inadvertently

Software Update (220927)

I updated my 2022 Venue SEL with the September 2022 update. It took around 30 minutes. The instruction was to keep the engine running during the update but I just turned the ignition switch to ON without running the engine. It completed the update without a problem. There was not much that...

www.venuedrivers.com

Found it and fixed it. Thanks!

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Reactions: 1

106DeltaDart

Discussion Starter · #8 · 2 mo ago

OhOh said:
I have had this since an update early 2022. I just stop, put it into Park, and then after 3 seconds into Drive and it works as it should. I couldn't be bothered with the dealer as it "never happens to them".

Go to "SET UP-DISPLAY-EXTEND REAR VIEW CAMERA" and uncheck it. The only thing I don't know is how that got checked in the first place.

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OhOh

· #9 · 2 mo ago

106DeltaDart said:
Go to "SET UP-DISPLAY-EXTEND REAR VIEW CAMERA" and uncheck it. The only thing I don't know is how that got checked in the first place.

Thx. The update in Australia has a similar option, but unchecking does not make the problem go away, unfortunately. Still it happens once a month. I can live with that.

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