[crotchetyruv]

hi, just joined the group. great info.
my 2020 venue has a problem with the audio system. just wondering if anyone else has experienced it.

seems to only happen in the winter...if i am listening to songs on a usb, at any given time, once the vehicle has warmed up, the system will automatically switch to the last radio station i was listening to, for only about 2 seconds, and then switch back to the same song i was listening to on the usb. it happened last winter. took it to the dealer who could not detect an issue. didn't happen all summer and fall, and now that it's cold out, it happens again. i know that if i take it back to dealer, because it is a random issue, they won't find anything.

has anyone else experienced this problem?
thanks

 

[Chicago Jake]

I have not experienced that problem, but I can hypothesize. It could be your USB drive isn't a good fit in the slot. With cooling and warming, the drive and the slot will both shrink and swell. If they lose contact, the system will think you pulled it out and revert to the radio.

Maybe just try a different USB drive. It might be a better fit. Good luck!

 

[crotchetyruv]

thanks. good idea. appreciate it

 

[omane200]

Oh similar boat, but mines keeps disconnecting Apple car play when plugged in and sometimes the gps becomes wonky/loses track of where I am. 2022 model

 

[Alberto.garib]

Mine just freezes when you ...(touch the volume up or down, go too fast , roll the windows, hit the breaks, think about it[no joke], for no reason at all) been to service a tons of times, called the 1800 number (got a gift card for 50 bucks lol ) and called them couple a days ago about the new radio they ordered and they say never heard about that problem, no records of me been there at all but the 1800 people say they had called when the car was there and they were looking for the problem, idk im out of ideas so annoying

 

[omane200]

$50 gift card huh? I'll be ringing that 1800 number tomorrow

 

[Alberto.garib]

$50 gift card huh? I'll be ringing that 1800 number tomorrow

They wont fix my radio, it cost me 150 to leave my car there taking a taxi back home then back there

 

[crotchetyruv]

thanks all for sharing info

 

[SelCap]

Mine just freezes when you ...(touch the volume up or down, go too fast , roll the windows, hit the breaks, think about it[no joke], for no reason at all) been to service a tons of times, called the 1800 number (got a gift card for 50 bucks lol ) and called them couple a days ago about the new radio they ordered and they say never heard about that problem, no records of me been there at all but the 1800 people say they had called when the car was there and they were looking for the problem, idk im out of ideas so annoying

Any chance you could share the 1 800 number? I'm getting nowhere with these guys but I'd at least like a little something for my trouble. 🤷🏾‍♀️