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My Infotainment screen has gone completely blank twice since I bought my 2021 Venue Essentials. When it happens the bluetooth still automatically connects and it will play music, but the screen is completely blank, it's not even backlit. The backup camera doesn't appear on the screen either which is REALLY irritating. The only way to resolve it both times was to shut the vehicle off, then turn back on (reboot). The dashboard is not affected at all, all lights still work on the dash, I'm just talking about the infotainment screen.
I Googled this, and I found the same issue is happening to Hyundai Santa Fe owners as well. Some of them say that it only happened a couple times and never happened again, others were able to get the entire head unit replaced under warranty. They recommend getting the fault on video and send it to the dealer (I never thought of that). So next time it happens, I will capture it on video and bring it in.
 

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I was watching a venue review.
I believe the reviewer said the infotainment has a safety mechanism, where it shuts off the screen when the power/volume button is pressed too hard, (or broken).

at the 6:00 mark
 

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I have had the same issue in our 2020 Venue. It has never gone blank on me after it has been visible. But there have been a handful of times it has been blank when I start the car. It plays music and the screen is still responsive to touch and will change the station etc, if I touch the screen (randomly poking at where buttons might be). The only way I have found to get it to not be blank when this happens is to restart the vehicle. I got a video of it happening the other day and plan on taking it in to the dealer soon.
 
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