[WaitingOnVenue]

So after waiting 2 months my Venue is now located one state away at a dealership to be traded by my local dealership and trucked here. But the dealership in the next state can't trade/sell it to my dealership to finish purchase to me till after they fix the seatbelt recall. My dealership has already started making payments to the bank on my behalf (that I now owe them, for a car I still don't have). Communication has been non existent (Worst purchase ever so far). Anyone know how long the wait time is for the recall parts?

 

[imaddicted2u]

Wow, It doesn't seem right that they are taking payments while the vehicle is not in your possession, perhaps you can work that out with the bank. I wouldn't be making payments on a car I don't own yet.
When I look up my VIN here on the Hyundai Canada website it shows the recall as:
"Seatbelt Pretensioner (Interim - Recall Remedy Not Yet Available)"
If you have the VIN for the vehicle you are getting, enter it here on the USA recall site to see if it returns a different result.

Hyundai - Recalls

If the remedyfor the recall hasn't been developed yet, it would be impossible to estimate when parts will be available.

 

[WaitingOnVenue]

Wow, It doesn't seem right that they are taking payments while the vehicle is not in your possession, perhaps you can work that out with the bank. I wouldn't be making payments on a car I don't own yet.
When I look up my VIN here on the Hyundai Canada website it shows the recall as:
"Seatbelt Pretensioner (Interim - Recall Remedy Not Yet Available)"
If you have the VIN for the vehicle you are getting, enter it here on the USA recall site to see if it returns a different result.

Hyundai - Recalls

If the remedyfor the recall hasn't been developed yet, it would be impossible to estimate when parts will be available.

I did what you suggested. It says Status: Recall Incomplete. Not sure what that means? Beginning to wonder if it's all a sign I made a mistake.

 

[imaddicted2u]

I did what you suggested. It says Status: Recall Incomplete. Not sure what that means? Beginning to wonder if it's all a sign I made a mistake.

Incomplete means Hyundai has not done the recall service to the vehicle. I don't think it was a mistake with your choice of a Venue but given the uncertainty of the recall completion and since they can't produce the vehicle you bought, there should be no issue getting out of the deal. The bank may help with that. Is it possible to buy the car direct from the dealership that has it and go get it?

 

[justin1138]

Incomplete means Hyundai has not done the recall service to the vehicle. I don't think it was a mistake with your choice of a Venue but given the uncertainty of the recall completion and since they can't produce the vehicle you bought, there should be no issue getting out of the deal. The bank may help with that. Is it possible to buy the car direct from the dealership that has it and go get it?

Yeah, I would try to buy it from that dealership if it's not too far for you to get someone to take you to pick it up. You will save a $300 or so delivery fee.

If not, I'd lean on the dealer/bank to get out of the deal. Then maybe get a Hyundai Kona, Kia Seltos, or a Nissan Kicks or Honda HRV. Though the Japanese makes don't have the 10-year warranty of the Kia/Hyundais.

 

[Tequila_Vex]

I will say as far as the recall my dealer told me to call in a couple months to check status of parts. They didn't know how soon they would start getting parts for the recall.

 

[QLENFG]

Contacted the dealer concerning the recall about July 25th -- they implied "all" of the vehicles were on the recall list, but not all of them needed the recall -- but they could inspect the car and see. Hmm....

If I needed regular service, they could take me right away, but they told me the next available slot for the recall was a month out, and if the recall repair was needed, it would take a few days to get the parts.

 

[NewVenueOwner]

Just curious if you ever got your car back??
I just bought a 2022 venue, but they can’t let me take possession of it until the recall is complete. Just curious if anyone knows how long I should expect to be without my new car??

 

[justin1138]

Just curious if you ever got your car back??
I just bought a 2022 venue, but they can’t let me take possession of it until the recall is complete. Just curious if anyone knows how long I should expect to be without my new car??

That's nuts. If you need the Venue right away, do they expect you to walk to work and to the grocery store? That'd be just as dangerous with all these crazy drivers out there.

They should give you a demo or a used car off their lot until they get the Venue recall parts in. Hyundai can reimburse them for the depreciation of that car.

 

[NewVenueOwner]

That's nuts. If you need the Venue right away, do they expect you to walk to work and to the grocery store? That'd be just as dangerous with all these crazy drivers out

So I actually wound up trading my car, and then they sent me on my way with MY car that I had just traded in. My bank received the payoff check today, so the dealership owns my car. It’s all pretty sketch.
Service dept. can’t even tell me WHEN they’ll have the part either.

 

[justin1138]

So I actually wound up trading my car, and then they sent me on my way with MY car that I had just traded in. My bank received the payoff check today, so the dealership owns my car. It’s all pretty sketch.
Service dept. can’t even tell me WHEN they’ll have the part either.

Well, at least you have a car to drive. Life sometimes means eating a big ol' s--t sandwich every once in a while, but hopefully, they will get you on the road in your Venue asap. I love mine after over a year of owning it. I love its fuel economy and its cargo space.

 

[Chicago Jake]

So I actually wound up trading my car, and then they sent me on my way with MY car that I had just traded in. My bank received the payoff check today, so the dealership owns my car. It’s all pretty sketch.
Service dept. can’t even tell me WHEN they’ll have the part either.

That sounds whacky to me, but hey, you are still mobile. And if "your" car up and dies, it is THEIR problem, not yours.

Meanwhile, I have a service appointment this Saturday for an oil change AND allegedly fixing the seat belt recall. They promised on the phone that they would have the parts. I remain skeptical. I'll be sure to report back.

 

[Chicago Jake]

Meanwhile, I have a service appointment this Saturday for an oil change AND allegedly fixing the seat belt recall. They promised on the phone that they would have the parts. I remain skeptical. I'll be sure to report back.

Okay, I went to my appointment at the Hyundai dealer today for my annual service. I had also told them about the recall when I made the appointment (two months ago) and they promised they would have the parts available.

Lo and behold, they did! They did the regular service, and fixed the recall issue. All in two and a half hours.

At least, I think they did! There is no visible change to anything I can see, but the paperwork says they did it. So I'm considering the issue closed. Hope the rest of you have equally good luck.

 

[justin1138]

Okay, I went to my appointment at the Hyundai dealer today for my annual service. I had also told them about the recall when I made the appointment (two months ago) and they promised they would have the parts available.

Lo and behold, they did! They did the regular service, and fixed the recall issue. All in two and a half hours.

At least, I think they did! There is no visible change to anything I can see, but the paperwork says they did it. So I'm considering the issue closed. Hope the rest of you have equally good luck.

I made an appointment for a PM, and asked if they had the recall parts in, and he said they did but they are for other customers, but he says by the time my appointment is (a month and a half from now) they will have one for my Venue.

Can you believe it? 1.5 months out for a simple PM? The service writer said it was a combination of too few employees plus the local Hyundai dealership is still under major construction so that's slowing things down a tad.

I guess I could take it a half mile down the street to Kia and see if they'd do the recall and PM. Yeah right, even though Kia and Hyundai are owned by the same co.. It isn't like the old days when if you had a Dodge Aspen you could take it to the local Chrysler/Plymouth dealer and they'd do the work under warranty.

 

[Chicago Jake]

.......I guess I could take it a half mile down the street to Kia and see if they'd do the recall and PM. .....

Yeah, my Hyundai dealer is right across the street from a Kia dealership! I'm sure there are a lot of incestuous dealings going on between them.